Gathering and providing information

• Answers telephone calls of the customers with compulsory adherence to the scripts in the domain of the job;
• Informing and advising customers on service characteristics, as well as answering to customer questions;
• Fetching data from customers;
• Creating an order for customers;

Case solving

• Record and case analysis;
• Works on finding solutions and providing information to the customer so they can self-handle the case;
• Leading the customer through the procedure to the solution (explanation);
• Providing feedback to the customer;
• Help desk;
• Gets feedback from the customer regarding the case / service;

Escalated Cases/ Forwarded cases

• Escalating (forwarding) an emergency calls to Customer Support Representative;
• Regular monitoring of the case status;
• Providing feedback to the customer;
• Referring the customer to another institution;

Other

• Monitoring of the SLA team which he/ she is part of;
• Provides timely and quality reporting to the Client Relation Manager on the activities and work processes;
• Provides support for continuous improvement of the process;
• Regular exchange of information with the team for the purpose of joint development;
• Other business activities that may be assigned to him/ her by the Company, if necessary.

Candidate profile and qualifications:

• Excellent knowledge of Dutch language
• Excellent communication skills;
• Experience in handling objections;
• Accuracy in data entry.

We are offering:

• Long term employment opportunity for best performing candidates
• Chance for a professional and personal development
• Advancement opportunity
• Paid training
• Dynamic and responsible position

 Prijavi se na link https://isk.omega.rs/v3/trizma/framejobpost.php?jobpost_id=10769